![]() ![]() If you fail to do so, the device will not be eligible for trade-in. Password/Locking Features: You must reset Your Device to factory settings and remove any passwords or locking features before sending it in refer to your phone instructions manual or contact your device’s Customer Support to disable those features. See Device Recovery Program Terms and Conditions for details. ![]() You can trade-in one device per active line per month at the time you upgrade or activate a new line of service. CWork may make adjustments to the Initial Quote based upon evaluation of quality and condition of the device on receipt. Device recovery transactions are final after you trade in your device, you cannot get it back. Credit applied to existing Equipment Installment Plan(s) (EIP) balance(s) or to customer bill in the order determined by T-Mobile and customer eligibility may take several billing cycles to receive credit. Device Recovery: Trade-in qualifying device for credit. ![]()
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